Privacy Policy

Privacy and Cookie Policy

Last updated: 18th August 2025

1. Introduction

Wardle Farriery Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you visit our website or contact us about our farriery services.

2. Information we collect

We may collect:

  • Personal details (such as your name, email address, and phone number) when you contact us through our website, email, WhatsApp or phone.
  • Booking details (such as your horse’s name, location, and service requirements) so we can provide farriery services.
  • Technical data such as your IP address, browser type, and pages visited, collected automatically through cookies (see section 5).

3. How we use your information

We use your information to:

  • Respond to your enquiries.
  • Provide farriery services you have requested.
  • Manage bookings and communicate with you.
  • Improve our website and services.
  • Comply with legal obligations.

We will not sell or share your data with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data on the following bases:

  • To fulfil a contract (e.g. when you book our services).
  • To comply with legal obligations (e.g. record keeping).
  • For our legitimate interests (e.g. improving services).
  • With your consent (e.g. if you sign up for updates).

5. Cookies

Our website may use cookies to improve user experience. Cookies are small text files stored on your device. We use:

  • Essential cookies – required for the website to function.
  • Analytical cookies (e.g. Google Analytics) – to understand how visitors use our site.

You can disable cookies in your browser settings, though some parts of the site may not work properly.

6. How long we keep your data for

We keep personal information only for as long as necessary to provide services, meet legal requirements, or resolve disputes.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data. Request deletion of your data. Object to or restrict certain processing. Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

9. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Ross Wardle – Wardle Farriery Ltd
Tel: 07816 989343 | Email: WardleFarriery@hotmail.com

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) in the UK.